We are a team of professional healthcare representatives eager to offer a suite of answering and administrative services designed to streamline your operations and enhance your efficiency.
HEALTH CARE REPRESENTATIVES
We understand the importance of providing round-the-clock support services to your Hospice patients. Our business model is designed to provide you with an after-office hour answering services, administration and reporting. We provide trained Health Care Representatives that can assist you and take the calls during the night, weekends and even on holidays.
We are partnered with different Health Care Providers such as
· Pharmacy
· Durable Medical Equipment agencies
· Hospice agencies
· Palliative care
· Home Health agencies
· Medical offices
· And other Health Care Providers
Always here, always ready
to provide exemplary services
At Auxilium, we provide Back office and after hour on-call services. We provide a designated licensed nurse that can take your call during the night, weekends and even on the holidays.
With Auxilium, your patient’s welfare is our top priority. We are committed to helping you achieve worry-free evenings and weekends letting you know that someone will always answer your patient's call.
MISSION, VISION AND CORE VALUES
We are ready and committed to help you.
We will strive to always provide reliable service.
We will always do the right thing and put our patient’s welfare as our first priority.
Our Services
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Answering Service
We are taking calls to help with the patient needs, taking note of their concerns and providing resolution. we communicate any further concern of the patient with the agency.
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Back office
office provides the same services listed above but operates during regular business hours.
Services rendered Weekdays 9:00AM – 5:00PM, Monday to Friday
There will be a separate Holiday rate add-on per patient and overage rate after the maximum census cap based on negotiation and agreement.
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Administrative and Reporting Services
We do orders for DME and supplies, following up with vendors for the ETAs and communicating it with the facility/family of the patient until receipt confirmed. Providing also the daily summary of calls receive to the agency and communicating with the agency for the pending endorsements that needs follow up.
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Others
Comfort Call, Eligibility Check, Assist in Patient Admission coordination with Hospital, DME, Pharmacy, Transportation Service, Patient’s family, etc.
Contact us
Let’s work together
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